Citizen query assistant
An assistant on the website or WhatsApp explains requirements, fees and steps in Urdu or English.
The challenge
Citizens struggle to find which documents and steps a public service requires.
How AI helps
An assistant on the website or WhatsApp explains requirements, fees and steps in Urdu or English.
Benefits
- Fewer wasted visits
- Less pressure on service counters
- Better citizen experience
Effort
Project
A focused project: typically 2–8 weeks from discovery to a working solution.
AI capability
Conversational AI
Website and WhatsApp assistants that serve customers 24/7.
How we build solutions like this
Solution showcase
Farmer Advisory Bot
Gives crop, weather and input advice in Urdu over WhatsApp.
Solution showcase
Hotel Guest Messaging Assistant
Handles guest requests and questions before and during the stay.
Solution showcase
Textile Order Status Assistant
Buyers and merchandisers ask about order status on WhatsApp, and answers come from ERP data.
Related use cases
All AI use cases for Government & Public Sector →
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