Complaint resolution assistant
An assistant suggests the resolution and customer reply based on policies, product terms and similar past complaints.
The challenge
Staff resolving complaints search circulars, product terms and past cases to find the right answer.
How AI helps
An assistant suggests the resolution and customer reply based on policies, product terms and similar past complaints.
Benefits
- Faster complaint resolution
- Consistent, policy-compliant replies
- Easier training for new staff
Effort
Project
A focused project: typically 2–8 weeks from discovery to a working solution.
AI capability
Knowledge Assistants
Ask questions of your own policies, manuals and documents.
How we build solutions like this
Solution showcase
Customer FAQ Knowledge Bot
Answers customer questions from product and policy documents, around the clock.
Solution showcase
Department Prompt Library Portal
A searchable, department-wise prompt library with examples, built in SharePoint.
Solution showcase
HR Policy Assistant
A Microsoft Teams assistant that answers employee questions from the HR handbook, with references.
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Policy & product knowledge assistant
Want this in your organization?
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