Textile Order Status Assistant
Buyers and merchandisers ask about order status on WhatsApp, and answers come from ERP data.
Textile & Apparel · Customer Service
Illustrative example build, not a client case study.
Merchandisers spend hours answering buyer questions about order, production and shipment status.
Technology
- WhatsApp Business API
- n8n
- Gemini / OpenAI API
- ERP / Google Sheets
- 1
Connect the ERP
Order, production and shipment status are read from the ERP or planning sheets.
- 2
Build the assistant
Buyers and merchandisers ask questions by PO number or style.
- 3
Answer with detail
The assistant replies with stage, quantities, dates and delays.
- 4
Escalate
Delays and special requests are passed to the merchandiser.
Designed to deliver
- Instant status answers for buyers
- Merchandisers freed for planning
- Fewer missed follow-ups
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